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Description
Customer Service Training 101: Quick and Easy Techniques That Get Great ResultsIf their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as "uninformed," "rude," "hot tempered," "uncaring"? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the
If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as "uninformed," "rude," "hot-tempered," "uncaring"? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101 is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this all-encompassing resource will train them in: - Creating positive first impressions- Speaking and writing effectively- Listening attentively- Identifying needs- Making customers feel valued- Confidently handling customer complaints- And moreYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking. But poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it's too late.Binding Type: Paperback
Publisher: Amacom
Published: 12/14/2017
ISBN: 9780814438916
Pages: 240
Weight: 1.14lbs
Size: 9.10h x 7.30w x 0.70d
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4.8 ★★★★★
Based on 22 reviews
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Product Reviews
★★★★★ 5
Good value.
Style: 20 Ounces, Size: 150 Count (6 Packs of 25 Bowls)
Good value. Good Product.
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Reviewed in the United States on May 27, 2026
★★★★★ 5
Strong, Reliable Plates for Everyday Use
Style: 10 Inch, Size: 100 Count
These Dixie Ultra paper plates are a great upgrade from regular disposable plates. They’re strong and sturdy, so they don’t bend or leak even with heavier or saucy foods. Perfect for everyday meals, cookouts, or quick cleanups when you don’t feel like doing dishes. The 10-inch size is just right for full meals, and the pack lasts a good while. I’ve used them for hot foods without any issues—they hold up really well. Overall, dependable quality and worth paying a little extra compared to cheaper, flimsy options.
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Reviewed in the United States on April 11, 2026
★★★★★ 5
Best Plates Ive ever known!
Style: 10 Inch, Size: 172 Count (Pack of 1), Style: 10 Inch, Size: 172 Count (Pack of 1)
If you’re tired of the "double-plate shimmy" where you have to stack two flimsy plates just to survive a barbecue, the Dixie Ultra 10-Inch Plates are a total game-changer. This 172-count bulk pack is the gold standard for anyone who actually likes to pile on the food.
Why They’re Worth It:
True Strength: The "3X Stronger" claim isn't just marketing fluff. These can handle a massive helping of steak, potato salad, and corn on the cob without folding under pressure.
Soak-Proof Shield: They feature a high-quality coating that keeps grease and sauces from leaking through to your lap or your table.
Microwave Safe: Unlike some cheaper alternatives, these don't get soggy or "wilt" when you're reheating leftovers.
Value Size: Getting 172 plates (divided into 4 convenient packs) means you're set for multiple parties, holidays, or just those nights when you really don't want to do the dishes.
Bottom Line: These are the "heavy lifters" of the paper plate world. They’re large enough for a full dinner and tough enough to handle the messiest meals. Highly recommended for anyone who values durability over price-point flimsy alternatives.
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Reviewed in the United States on April 16, 2026
★★★★★ 5
Quality disposable plates
Style: 10 Inch, Size: 172 Count (Pack of 1)
We purchase these again and again for their durability and thickness for our everyday use of disposable dinnerware. True to size and reliable.
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Reviewed in the United States on May 17, 2026
★★★★★ 5
Excellent
Style: 10 Inch, Size: 44 Count
These plates are my go to. Love the colors and the design. They are a perfect size and extremely durable. I use these almost everyday. Another great quality product
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Reviewed in the United States on May 16, 2026