SKU: 93169096731

Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare Practice

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Description

Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare PracticeThe phone rings non stop at your medical practice, and sometimes it seems like all you can do is put up with the incessant work it creates. Practice leaders struggle to develop proper phone strategies for staff but often give up before they've found the right ones. Sometimes, they simply move the phone answering function to a back room and try to ignore the noise. But thinking that way is a mistake. Every day, potential buyers call your practice, and

The phone rings non-stop at your medical practice, and sometimes it seems like all you can do is put up with the incessant work it creates. Practice leaders struggle to develop proper phone strategies for staff but often give up before they've found the right ones. Sometimes, they simply move the phone answering function to a back room and try to ignore the noise.

But thinking that way is a mistake. Every day, potential buyers call your practice, and too often, experience poor customer service, which turns them away. Inefficient phone handling also frustrates existing patients and hurts patient retention. All told, poor phone management causes practices to lose much-needed appointments and revenue more often than they suspect.

Luckily, there's a way to turn this situation around. In "Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare Practice," author Spencer Peller offers a detailed plan for phone improvement which can generate quick results for any medical practice. This includes in-depth instructions on how to set up office phones to your best advantage.

"The telephone is the lifeline of your practice," Peller says. "No matter what technology or medium exists today that allows patients to communicate with you and your staff, or how easy it has become for them to learn more about your practice from the Internet, the phone still sits front and center as the key ingredient in their doctor selection process."

Own the Phone provides high-level strategies to change the behavior of each member of your team and phone handling best practices that can be put in place quickly and easily (and made repeatable for everyone in the organization), as well as strategies for training.



Binding Type: Paperback
Publisher: American Association for Physician Leadership
Published: 10/01/2015
ISBN: 9780991013562
Pages: 154
Weight: 0.47lbs
Size: 9.02h x 5.98w x 0.33d
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SKU: 93169096731

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Lowell, US
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Our German Shepherd was 4 months old when we purchased this. She’s going to be 6 months soon. She has been teething really bad. We wanted some way to sooth her pain. This product was just what we needed. We put it in the freezer with some peanut butter in the center on both sides. Once frozen we give to our puppy. She loves it. When we open the freezer she recognizes the ziplock package that it was delivered in which we store it in our freezer. She jumps around until we give it to her. She loves it and it keeps her occupied for a while. It is very durable. I did not notice any smell when we received it. It does not make any noise. The plastic material is safe for animals. To clean I put in the dishwasher. The only reason I did not give it 5 stars is because sometimes the peanut butter gets stuck in it and may need to go through the dishwasher twice which is not a big deal. Or you can hand wash it. I found the dishwasher was best for us. You do not even have to put anything on it, but our pup likes it. I would recommend to others.
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Reviewed in the United States on June 15, 2025
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bill
Pawtucket, US
★★★★★ 5
Great dog chew toy . Durable and long lasting
Style: Two pack
Durable dog toy Good size Perfect for aggressive chewers Good color choices Lightweight but durable My dogs haven’t destroyed these like they have other toys
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Reviewed in the United States on June 5, 2026
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Amber L.
Omaha, US
★★★★★ 5
Actually indestructible!
Style: Two pack
I am always leery of items marked indestructible because my 100+ lb. dog chews through anything I buy him. But not this. It's solid plastic that he LOVES to chew on. And I love that there are 2 of them so he can have them in alternative places to play with. The shape and texture seems to entice him and keep him occupied for a few minutes, which is a blessing!
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Reviewed in the United States on April 16, 2026
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Barbara Ellen Large
Draper, US
★★★★★ 5
Great product.He's still chewing on them.That's what I want
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Bought forever ago and he's still chewing on them.Great product strong dog
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Reviewed in the United States on May 3, 2026
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Crickett
Louisville, US
★★★★★ 4
Indestructible
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Hard on wood floors but lasts forever. Helps keep teeth clean too.
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