SKU: 10328541053

HPE Pointnext Tech Care Basic Service - Extended Warranty - 3 Year - Warranty 0 Dr Svc

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Description

HPE Pointnext Tech Care Basic Service - Extended Warranty - 3 Year - Warranty 0 Dr SvcHPE Pointnext Tech Care Basic Service provides an enterprise grade extended warranty and proactive operational support for HPE hardware and software, designed to keep mission critical systems performing at peak efficiency. This comprehensive service goes beyond traditional break fix coverage by giving IT teams direct access to product specific specialists, multi channel support, and structured response times that align with the importance of each

HPE Pointnext Tech Care Basic Service provides an enterprise-grade extended warranty and proactive operational support for HPE hardware and software, designed to keep mission-critical systems performing at peak efficiency. This comprehensive service goes beyond traditional break/fix coverage by giving IT teams direct access to product-specific specialists, multi-channel support, and structured response times that align with the importance of each asset. With Tech Care, organizations can shift from emergency firefighting to strategic optimization, reducing risk while accelerating digital initiatives. The 3-year coverage is crafted to deliver long-term stability and predictable budgets, so your IT environment remains resilient as it evolves across growth cycles, migrations, and evolving workloads.

  • 24/7 support access across multiple channels means you can log incidents by telephone, online chat, or through HPE forums, with automated incident logging and real-time chat facilities. This multi-channel approach ensures quick triage, transparency, and consistent communication, so your team stays informed every step of the way. Response times are aligned to the service level of the covered product, delivering predictability in a fast-paced IT landscape.
  • Proactive guidance is embedded in every interaction. Beyond rapid incident resolution, HPE Tech Care offers general technical guidance, best-practice recommendations, and optimization tips that help you reduce risk, improve configurations, and maximize the efficiency and reliability of your hardware and software investments. This forward-looking support empowers your team to plan and deploy with confidence, lowering total cost of ownership over the lifetime of your assets.
  • Extensive parts replacement and labor coverage protect against unplanned repair costs. When a component fails, you benefit from covered replacement parts and the labor needed to install them, helping to minimize downtime and maintain service levels without surprising expenses. This coverage is designed to keep critical systems online and productive, even in demanding operational environments.
  • On-site support combined with Next Business Day response ensures that issues requiring hands-on intervention are resolved promptly. If remote resolution isn’t sufficient, technician visits can be arranged to diagnose and repair on-site, speeding restoration and reducing the impact on essential business processes. The Next Business Day commitment prioritizes reliability for workloads that cannot tolerate extended outages.
  • A stable, 3-year service duration delivers continuity and predictable planning. By committing to three years of coverage, this plan supports long-term budgeting, simplifies renewal cycles, and provides a consistent support experience across updates, hardware refreshes, and software upgrades. The extended horizon helps sustain optimal performance and reduces the administrative burden of managing multiple shorter-term contracts.

Technical Details of HPE Pointnext Tech Care Basic Service – Extended Warranty – 3 Year

  • Service Type: HPE Pointnext Tech Care Basic Service – Extended Warranty. This plan combines the core elements of hardware and software support with ongoing care from HPE specialists.
  • Coverage duration: 3-year service period from activation, designed to maintain protection through the asset lifecycle and align with typical IT procurement cycles.
  • Scope of coverage: Coverage applies to eligible HPE hardware and software products supported under Tech Care, with service levels defined by the product category.
  • Response time: Next Business Day – Parts and Labor for eligible incidents, complemented by 24/7 access to support channels for logging and awareness of ongoing issues.
  • Support channels: Telephone (24x7), expert online chat, moderated forums, automated incident logging, and real-time chat facilities to fit varied user preferences and time zones.
  • On-site service: On-site support is available when remote resolution is insufficient, enabling rapid, hands-on remediation and faster restoration of affected systems.
  • Parts and labor: Replacement parts and labor are provided for covered components under the terms of the plan to ensure timely repair or replacement without unexpected costs.
  • Proactive guidance and optimization: Includes access to experienced engineers who offer guidance on configuration, performance tuning, and operational improvements to help you get the most from your HPE investment.

How to install HPE Pointnext Tech Care Basic Service – Extended Warranty – 3 Year

This service is activated rather than installed. Activation occurs through the purchase and enrollment process and is applied to the specified assets in your HPE account or partner portal. To activate and benefit from the 3-year coverage, follow these steps: 1) Complete the purchase of the Tech Care Basic Service – Extended Warranty through an authorized HPE channel or partner; 2) In your HPE support portal, associate the service with the exact hardware and software assets by entering the relevant product SKUs or identifiers; 3) Verify eligibility and confirm that all selected components are properly registered in the system to map coverage to each asset; 4) Coordinate activation with your HPE account administrator or partner representative, and ensure that incident reporting and escalation paths are configured for your environment; 5) Review the service terms, including response times and on-site options, and complete any onboarding steps with a Tech Care specialist if required. Once activated, the 3-year term begins, and coverage is designed to align with your asset lifecycle and planned upgrades. This process ensures that coverage is instantly actionable in the event of a hardware or software issue, with the flexibility to scale support as your IT environment grows.

Frequently asked questions

  • Q: What does HPE Pointnext Tech Care Basic Service cover? A: It provides an extended warranty and proactive, multi-channel support for eligible HPE hardware and software products, including 24/7 access to product specialists, incident logging, and on-site options when remote resolution isn’t possible.
  • Q: How long does the coverage last? A: The plan runs for 3 years from activation, offering extended protection and a stable support platform across the asset lifecycle.
  • Q: How quickly can I expect help or resolution? A: You can reach support 24/7 by phone or online chat, with Next Business Day for parts and labor on eligible incidents to help restore service promptly. Actual resolution times depend on the product, issue type, and service level applied.
  • Q: Does this cover software in addition to hardware? A: Yes, the Tech Care Basic Service covers eligible HPE hardware and software products, providing guidance and support across the technology stack.
  • Q: How do I renew or extend my coverage? A: Renewals are typically coordinated through your HPE account, partner, or sales representative prior to expiration, with options to adjust coverage to match evolving IT needs.
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
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  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 10328541053

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4.6 ★★★★★
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kelly naqvi
Carnegie, US
★★★★★ 5
Very happy with purchase
Format: Hardcover
A must for fans of the AC franchise and looks nice on your coffee table, too.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 2, 2024
M
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Mac Ragu
West Palm Beach, US
★★★★★ 5
Vivid Detailed Book
Format: Hardcover
I bought this book for my husband whose a big Assassin's Creed fan. The pages are filled with vivid images. Yes, there are spoilers in the book. It walks the reader through every aspect of the games: timelines, gear and weapons, characters, and etc. This book makes a great gift!
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Reviewed in the United States on April 25, 2020
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Amelia Hipple
Charlottesville, US
★★★★★ 3
At least it's beautiful!
Format: Hardcover
Firstly, this book is beautiful to look at. The pages are heavy and glossy, and the artwork is all wonderful. Lots of things from the now defunct Initiates made it into the book, as well as the "conclusion" of the Desmond thread of the Modern Day plot from the comics. It's nice to lay on the coffee table for gamer friends to stare at for a few minutes. The major problem is the factual errors and editing issues. They're not obvious on first glance, but when you look a second or third time things truly stand out. Things like calling Chrétien Lafrenière one of Germain's allies on [Germain's] his profile page. I won't put all the errors I've found in my review for brevity, but for an item aimed at fans, it's disappointing to find so many of them. And these aren't small/minor details that are wrong. They're major plot points and important details of main story missions. I'm still a fan of the series and I'm happy to have the book for the art, but I would never suggest it for the content. The fan-run wiki (which is mentioned in the thanks section) is far more accurate and complete.
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Reviewed in the United States on May 24, 2020
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José
Houston, US
★★★★★ 5
Beautiful book and artwork
Format: Hardcover
The book comes within a slip case so it remains undamaged, and the open spine makes it really comfortable to hold and look through. There is a lot of gorgeous artwork of characters' different armor and dye variations, and the landscape works are very moody and atmospheric. There's also a lot of storyboarding, menu mockups, and promo pieces. There is a little too much white space around the images, but at least it keeps the format consistent.
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Reviewed in the United States on January 16, 2025
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Jerry D Skinner
Cuba, US
★★★★★ 5
Beautiful Book with Surprising Extra Details
Format: Hardcover
If you, or someone you know, is a fan of this game there will be no disappointment in this purchase. I bought 3 different 'Game Art' books for 3 of my nephews this Christmas and this one far surpassed the others in detail and overall unboxing experience. The extra sleeve of the book along with the Japanese style spine binding are just some of the details that set this one apart. You can tell that a lot of the creative passion from the game was translated to this book's aesthetic. This is brand awareness done right! Note: The other 2 books were for 'Apex Legends & Last of Us 2' and they were great as well, but this one stood out and they were essentially all the same price.
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Reviewed in the United States on December 24, 2023

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