Veritas Extended Appliance Support - Extended Service - 1 Year - Service Initial 12mo Vsp

Elevate reliability and protect your Veritas investment with the Veritas Extended Appliance Support. This 1-year Extended Service is designed for Appliance customers who hold a valid Support Agreement for both Appliance and Software and are operating in a Supported Configuration. It delivers on-site support only when Veritas determines it is necessary, with applicable parts included, ensuring rapid issue resolution, minimized downtime, and maximum efficiency. This coverage provides peace of mind, enabling you to focus on precise results and continued operational excellence of your critical appliance environment.

• Comprehensive 1-year coverage for Veritas Appliance customers who have an active Support Agreement for both Appliance and Software.
• On-site support only when required, with delivery of applicable parts included as needed to resolve issues promptly.
• Eligibility within a Supported Configuration to ensure that the service aligns with validated deployments and best practices.
• Not applicable to NetBackup Flex Scale, specifically tailored for standard appliance deployments and their supported configurations.
• Peace of mind and improved uptime, delivering faster response times, enhanced reliability, and precise results for your critical environments.

Technical Details of Veritas Extended Appliance Support

• Service duration: 1 year from the start date of coverage.
• Eligible customers: Veritas Appliance customers with a valid Support Agreement for both Appliance and Software.
• Response model: On-site support is provided only when Veritas determines it is necessary, including delivery of applicable parts when required.
• Deployment scope: Applies to Appliances operating in a Supported Configuration.
• Exclusions: Not applicable to NetBackup Flex Scale.
• Additional information: See Veritas Appliance Services page for more details and specifics about coverage and terms.
• Initial term identifier: Service Initial 12 months (VSP).

How to install Veritas Extended Appliance Support

• Verify active agreements: Ensure you have a valid Support Agreement that covers both Appliance and Software components.
• Confirm configuration: Check that your appliance is deployed in a Supported Configuration to qualify for Extended Appliance Support.
• Activate or extend coverage: Contact Veritas Support or your account manager to activate or extend the Extended Appliance Support for the current term.
• Set expectations for on-site visits: In the event of an issue, Veritas will determine whether an on-site visit is required and arrange parts delivery as needed.
• Maintain eligibility: Keep your service contract current to ensure uninterrupted coverage and eligibility for on-site responses when required.

Frequently asked questions

• What is Veritas Extended Appliance Support? A 1-year extended service program for Veritas Appliance customers with an active Support Agreement, providing on-site support when necessary and parts delivery to resolve issues efficiently in a Supported Configuration.
• Is this coverage available for NetBackup Flex Scale? No. This Extended Appliance Support is not applicable to NetBackup Flex Scale and is tailored to standard appliance deployments.
• What does on-site support include? On-site support is provided when Veritas determines it is required, and may include the delivery of applicable parts to restore operation and minimize downtime.
• How long does the service last? The service duration is 1 year from the start date of coverage, with potential renewal under your existing Support Agreement terms.
• Do I need a Supported Configuration to qualify? Yes. The appliance must be operating within a Supported Configuration to be eligible for Extended Appliance Support.
• Where can I find more information? Additional Appliance support details are available on the Veritas Appliance Services page and your Veritas account team can provide specific terms and conditions related to your environment.