SKU: 9180140213

Process Customer Complaints Course Online (Based on BSBCMM301)

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Description

Process Customer Complaints Course Online (Based on BSBCMM301)Welcome to Process customer complaints course. This course has been designed to provide you with the knowledge and skills required to handle formal and informal negative feedback and complaints from customers. About this course Training Provider: OHS. com. au with AlertForce (RTO Code 91826) Location: Online Course length: Approx. 4 hours (awareness version) Time: Self paced Certification Accreditation: Certificate of Completion* or Statement of

Welcome to Process customer complaints course. This course has been designed to provide you with the knowledge and skills required to handle formal and informal negative feedback and complaints from customers.

About this course

Training Provider: OHS.com.au with AlertForce (RTO Code 91826)

Location: Online

Course length: Approx. 4 hours (awareness version)

Time: Self-paced

Certification / Accreditation: Certificate of Completion* or Statement of Attainment depending on what is purchased

CPD Points: Yes. 4 points as certificate of completion or 5 points as Statement of Attainment.

Background – What is customer complaint?

Customer complaints are a sign of a problem. They are also an important component in an organization. Complaints provide valuable prompts for reviewing organisational performance and the conduct and work of those who work for and within it.

A complaint is "an expression of dissatisfaction directed at or about an organization, with respect to its products or services, staff, or the handling of complain, where a resolution or response is explicitly or implicitly required or legally required". 

Complaints can be filed directly to the organisation by customers and members of the public, as well as through other channels such to Members of Parliament, statutory officers, but not about the organisation.

Research shows that business owners who are responsive to customer complaints can turn them into loyal customers or even brand advocates.

In fact, a study by Harvard Business Review found that customers who have their complaints handled in less than 5 minutes go on to spend more on future purchases.

Simply stated, customer complaints can be very profitable to your business if you are able to resolve the problem quickly.

Establishing formal guidelines and policies is a great way to ensure your customers have a positive experience.

Aims and Objectives of this course

This course Process customer complaints (based on BSBCMM301) will help you earn the skills necessary to establish formal guidelines and policies in helping to log, investigate and resolve customer dissatisfaction and problems. 

The guidelines and policies are meant to:

  1. Turn dissatisfied customers into satisfied customers
  2. Align your customer service team’s response and actions
  3. Analyse your business areas to improve experiences 

Our Process customer complaints course is based on the unit of competency of BSBCMM301. Whilst this course is not nationally recognised, it follows the learning outcomes and elements associated with that unit. The course contains

  1. Narrated e-learning learning resources online 
  2. Online Assessment tasks
  3. Ability to download your Certificate of Completion once assessment tasks are completed

What will you learn by completing the training course?

This course will include an understanding of awareness of the relevant legislation and your responsibilities in processing customer complaints.

Learning outcomes include:

  1. Respond to complaints
  2. Refer complaints 
  3. Exercise judgment to resolve customer service issues

How Is the Training Delivered?

Process customer complaints course is available online and completed in your own time. This Process customer complaints training course is based on the learning outcomes outlined above.

The course is typically designed to be completed in a minimum of four hours. However, the exact length of the course may depend on your ability and prior knowledge around the subject. 

As the training is delivered online, you are able to complete it at your own pace.

What Accreditation Will You Get?

After completing the Process customer complaints course, an assessment is conducted to determine if you have understood the information presented during the training course. If you pass this assessment, you receive a Certificate of Completion.

IMPORTANT NOTE whilst this course is based on the learning outcomes of the course provided, it is important to note that it is not a Nationally Recognised Statement of Attainment unless you opt for that option. Nationally Recognised training is only really required If you specifically require that unit of competency for a qualification or licence (typically this will require a practical component, further assessment and increased costs).

This course has been designed to comply with the best practices of national health and safety standards. Terminology has been chosen for clarity and ease of comprehension across jurisdictions. For example, ‘employer’ has been used to signify the broader term ‘PCBU’, while ‘WHS’ represents both work and occupational health and safety.

This training is not a substitute for professional legal advice. If you require further advice or information, please contact the health and safety regulator in your jurisdiction.

A Certificate of Completion is issued on successful completion of the course and you are required to get an 80% pass mark to be deemed as understanding the content. It is recommended that training is conducted every 2 years to stay refreshed.

Is the course tax deductible?

Whilst you should get advice from your financial advisor to confirm, generally speaking further training and education related to advancing your career is 100% tax deductible.

Approx. run time: 4 hours

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SKU: 9180140213

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4.3 ★★★★★
Based on 18 reviews
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J
Verified Purchase
Jonathan Long
Pawtucket, US
★★★★★ 5
Uncompromising Quality at Every Price Point
I really like this watch. The case and back are made of steel and it is substantial. The glass is very hard and clear. The writing on the face is subtly three dimensional (it’s not just printed on the surface). Even the three circles on the face have very precise, slightly raised concentric circles. It’s a little hard to see the black hour and minute hand agains the military green watch face in low light. But it is also what makes this watch aesthetically unique. I am a little confused as to why the second hand is bright yellow, but the hour and minute hand are not outlined in yellow. If you are in sunlight, it’s easy to read the time. I got the version with the rubber band. I like that a lot too. Soft, substantial, pliable. Very comfortable. Timex is consistently high quality for each price point (ranging from $20 resin cases to $2,000 titanium). If you pay more, the materials and details match that price. But, the quality is always uncompromising. And their watches are both simple and aesthetically pleasing.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on August 19, 2025
N
Verified Purchase
NaturaTek
Los Angeles, US
★★★★★ 1
Great watch, but serious design flaw; Not expedition worthy.
Color: Black/Black/Brown
This is a great watch. Love the metal casing, band, and aesthetic design. Although it looks and 'feels' rugged, it is not worthy for the man of adventure. Let me explain. The middle knob of the watch (the main knob that you push for light/pull to set time) is a bit large and too exposed for its own good. This makes the knob vulnerable to any stress. Example, if you flex your wrist/hand backwards throughout your adventures, whether pushing yourself off the ground or climbing over rocks, the back of your hand places pressure on the knob. The knob eventually reacts to this stress by breaking off. The knob has a little metal stem behind it that appears to be made of lower quality metal. This knob is crucial to the watch as it is used to set the time (by pulling and turning knob). Without it, the watch is useless regarding time. If you are having difficulty understanding the hand/wrist stress, think of yourself in a push-up position while wearing the watch. The back of your hand places stress on the knob which is exacerbated by the angle of the watch strapped in that position. Perhaps I had a fluke, but this same problem happened on 3 watches. Yes, I loved this watch so much, that I purchased it 2 more times. The knob on the first one broke after being in the field doing archaeology, the second in an outdoor adventure, and the 3rd occurred by simply pushing myself off the floor after lying down. The knob broke off in all 3. This is a design flaw combined with low quality metal for the metallic rod behind the knob. If you look at a few other Timex 'expedition' models, you'll see the case is molded to the sides of the knob, protecting it from stress. This particular model could use something like that. I really loved this watch and still do. But I cannot recommend it to men who do active things. If you have a simple life working in the office and come home to the couch, this watch will suit you fine. For all others who move their hands in all sorts of directions, beware of this watch.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 10, 2016
I
Verified Purchase
Ivan A.
Los Angeles, US
★★★★★ 5
Great starter Field Watch. Rugged but simple and elegant.
Color: Black/Black/Brown, Color: Black/Black/Brown
I've been wanting to own a field watch for a while. I never got used to smart watches anyway, so I decided to go for a good brand that doesn't cost too much. I decided for this Time Expedition because it gas a good balance between rugged looks, simplicity and elegance. It's perfect for wearing every day, but also great for when you need to dress up as well. If you are planning on getting this watch, be aware that the seconds are tracked on the small dial at the bottom. The large "seconds" hand it's meant for the chonograph feature, so it will sit static at the zero mark until you start the chonograph. You also need to set it up out of the box. It's a simple process to set up the time, the date and reset the small dials in the zero position. The watch came without a manual, but there are plenty of videos on Youtube showing how to set up and use this exact model The band is simple but elegant. It looks like nobuck but it's not really real leather. I can't say how durable it is yet or how long it will look over the time, but Timex is respectable enough so I expect this band to last several months. It can be replaced and there are lots of aftermarket options so I don't worry about this. As other Expedition watches, it also comes with the Indiglo feature. You can activate night mode by pushing down the main button, then the entire face lights up. When using this feature, I noticed that the hands (being white) do not have a good contrast against the lit up face, but you get used to it. The hands themselves are bright under low-light conditions, so you don't really need the Indiglo feature unless you need to see other details from the watch Anyway, I'm very happy with this purchase.
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Reviewed in the United States on May 13, 2026
U
Verified Purchase
UberCh00b
Chelsea, US
★★★★★ 3
Did not arrive in original packaging, though I do like the watch.
Color: Black/Black/Brown
The watch is great, I love it. I've had it for a week now and it's comfortable, functional, and stylish. However, I'm giving it only 3 stars because of how I received it. It was delivered in a ziplock sleeve with the warranty sheet stuffed in a bubble wrap package. I bought what was described as a new product, but it did not come in the original package, nor owners manual. I had to find the manual from the manufacturer's website in order to set the dang thing!! It begs the question... Did I really receive a genuine Timex timepiece? Either way, so far I'm happy with the product with the exception that the second hand on the stop watch sits about half a click left of noon. I have not yet tested the water resistance, which I'm a little apprehensive about since there seemed to be some sort of light colored lubricant or seal around the crown. I'll have to try it before my time frame for returns has passed. All in all, I would buy it again, just not from amazon fulfillment! UPDATE: I haven't worn the watch in over a year because the crown used to set the time has popped off. Spent no small amount of time trying to find a replacement, but I can't find good measurements for it. Would have to have access to an assortment and go by trial and error.... I guess it still deserves 3 stars?
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 4, 2017
J
Verified Purchase
Jimmy
Chelsea, US
★★★★★ 5
Takes a Licking and Keeps on Ticking
Color: Green/Black
I love this watch despite the fact that it is really a toy. I love the look of the watch, I love how lite the weight of the watch is on my wrist, and it really does keep good time if you manage the solar charge properly. Other than looking cool on your wrist, this watch has absolutely no functions other than time keeping. The black plastic bezel is molded into the case and does not turn, so don't plan on using that. The watch has no light, the dial numbers are non-luminous and the hands are very limited in terms of luminosity. No buttons. All you can do is adjust the time and date by pulling out what used to be a winding stem in the good old days. The small tag on the strap with Geographic coordinates shown on it indicate the location of the old Timex manufacturing facility (SW of Waterbury, CT). I have a nice ledge at my bedroom window and it gets good western sun for a good part of the day regardless of the time of year. On this ledge you will find a half dozen solar powered watches (mostly Casio) properly aligned to maximize the charge they may receive each day. Note that the description for this Timex watch specifically states that a lightbulb won't charge this watch. You need direct sunlight for several hours if you want to get more than a 3-week charge into this watch. So, I'll leave you with a couple of tips, my friends; 1.) If you are looking for a first watch to give your outdoorsy oriented Son or Daughter, then give them this one. Why? Because it is cool looking, fairly well built, and it actually works, 2.) After you receive your Timex watch, be sure to keep the display mount it is packaged with. It makes a great fixture to mount your watch on for charging and allows you to maximize the position of the solar cells on the dial so that you can optimize charging time. Have Fun! Jimmy
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 28, 2026

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